Worker's
Compensation
Claims

Commercial
Insurance Claim
Follow-up Service
 
Contract Collection Service
of Patient Accounts

Billing Service
of Non Delinquent Patient Accounts

Pre-Collect Service of Non Delinquent Patient Accounts

Self-Pay Collection Service
of Non Delinquent
Patient Accounts

Insurance Co-pay & Deductible Collection

American Adjustment Bureau offers a flexible Co-pay and Deductible Collection Service designed specifically for your needs. You will benefit from our expertise, low cost, and a reduction in your write-off accounts.

American will bill your Co-pay and Deductible balances from day one after the insurance payment has been posted. American will conduct a timely and proactive follow-up to ensure that the accounts are resolved and converted into an operational cash flow for you.

All of our billings and follow-up will be conducted in a professional manner as we recognize that we are acting as a representative of your facility. We conduct this Co-pay and Deductible service treating the Guarantor/Patient with dignity to enhance the Guarantor/Patient/Hospital relationship.

While we are aware of the public relation climate that exists in the Health Care Industry our goal is to increase your cash-flow while providing needed relief to your staff. Americans' tactful and experienced dealings with Guarantors/Patients allow us to accomplish this.

Our Co-pay and Deductible Collection Service works like this:

1. Upon electronic placement of the accounts a first notice, on your letterhead will be sent to the Guarantor/Patient within 24 hours. This notice will inform the Guarantor/Patient of the amount owed, alert them that this is a co-pay or deductible and that their insurance has made payment and that the balance on this notice is the portion of the charges that they are responsible for. This notice will, as well as all subsequent notices, direct all payments and correspondence to you. It will also reference your account number and the name of the patient to whom the services were rendered. All Guarantors/ Patients will be instructed to call a dedicated toll-free number that will ring in our office. We will field all incoming telephone calls on these accounts, alleviating your staff of this time consuming task.

American will use on your behalf the highest industry standard Medical Collection Letter.

All notices can be customized to meet your needs. You may compose the entire notice to be assured that your exact specifications are met.

Guarantors/Patients will be provided with the option to make payment by any method that is acceptable to you, such as credit cards, medical debit cards, and electronic checks.

Guarantors/Patients will also be supplied with a return window envelope for correspondence as well as a toll-free telephone number that will be answered by a live representative who is personally assigned to handle your accounts.

2. To reinforce the first notice, a "soft" phone contact will be placed within 21 days of referral.

This phone call will be placed to advise the Guarantor/Patient of their financial obligation to the Hospital and as a reinforcement of the first notice.

Telephone calls will be placed every 10 to 14 days if no contact has been established.

3. We will send a second notice 30 days after the date of referral. This notice once again will notify the Guarantor/Patient of the balance that they are responsible for.

Telephone calls will continue, integrated into the time frame of the notices.

4. On accounts which have not reached a conclusion a third notice will be sent 30 days after the second. This notice will relate to the Guarantor/Patient that we have received no response and that it is imperative that they contact our office to resolve this matter. It will alert them that failure to do so will result in the account being referred to a collection agency.

5. Once the accounts have been processed through our Co-pay and Deductible Collection Service, (approximately 90 days) we will supply you with an electronic file of the accounts which remain unresolved. This report will include Guarantor name, your account number, and the current balance.

All accounts will be run through a variety of databases to ensure that the most recently updated telephone numbers and addresses are obtained on each account.

6. We will send to you monthly statement of all accounts that have been paid. We can supply these remittances to you in excel, pdf format,text,comma delimited or asci format as well as standard hard copy.

Please note that while this program is based on our recommendations any or all aspects of it can be customized at your request to better suit your needs.

We offer this service to you at a low contingent rate per account