Worker's
Compensation
Claims
Commercial
Insurance Claim
Follow-up Service
Contract
Collection Service
of Patient Accounts
Billing
Service
of Non Delinquent Patient Accounts
Pre-Collect
Service of Non Delinquent Patient Accounts
Self-Pay
Collection Service
of Non Delinquent
Patient Accounts
American Adjustment Bureau offers a flexible pre-collect program designed specifically for your needs. You will benefit from our expertise, low cost and a reduction in your write-off accounts.
You can choose to have notices sent with our letterhead or your letterhead.
If your choice is your letterhead then the notices will make no reference to American Adjustment Bureau and will look like a regular in house billing.
You may also elect to have the first notice or the first and second notice sent on your letterhead and the second and third or just the third sent on ours. The choice is yours!
The goal of our Pre-collect service is to create an opportunity to communicate with and direct the patient to your facility so that the payment can be made directly to you or the debt resolved internally. Our program enhances and supports the internal efforts of your facility in the efforts of collecting accounts.
One low flat fee per account makes this program very cost-effective and desirable when it comes to stopping or dramatically reducing charge-off ratios. Our Pre-collect service can be tailored in several ways that will provide optimum results.
This program consists of a series of notices that are specifically designed to ensure a response from the consumer in a timely fashion. Any and all payments are directed to your facility, without having to be processed through American Adjustment Bureau. Accounts are accepted electronically and you decide what intervals to send your notices.
While we have professional pre-collect notices we welcome your input in constructing the text of the notice. We use the highest industry standard HealthCare notice, which will not only request payment but will solicit the patient for any pertinent insurance information that might resolve the debt.
We supply a return window envelope for payment or information to be submitted back to you. Our notices also supply the patient with an easy to fill out form to submit their insurance information. If the account is a self- pay, the notice will direct the patient to remit payment to you or contact you to set up suitable payment arrangements. We can also solicit payment via MasterCard, Visa, American Express, Discover, Debit Card and Electronic check transactions or whatever combination of these is suitable for your needs.
All notices will be presented to you for final approval.
Now you do have a choice in how to successfully lower your receivables and free up your staff for other money producing projects.
Our system works like this:
Pre-Collect Program A
Notice
#1
Upon electronic placement of the accounts your first notice will be sent
out within 24 hours. This notice will inform the patient that we are billing
on your behalf and that the proper insurance information, payment or payment
arrangements must be directed to your business office. If you decide to
use our letterhead, it will make clear to the patient that they have not
been turned over to a collection agency and that we are just billing
on your behalf. This notice will, as well as all subsequent notices, direct
all payments, mailings and telephone calls to your office. It will also
reference your account number and the name of the patient to whom the
services were rendered.
Notice
#2
Upon receipt of an updated electronic placement (to include previous payments
or exclude any accounts you wish to remove from the service) and at an
interval determined by you, we will process your second notice. This will
notify the patient that the account is still outstanding and that they
must contact your office to settle this account.
Notice
#3
Again, once we receive an updated electronic placement we will commence
with your third and final notice. This will reiterate that the debt is
still outstanding and that any further action will be at the discretion
of your facility and may include referral to a collection agency.
Pre-Collect Program B
Program B is identical to Program A. With Program B we will place one live call on each account. It is your choice on how to customize and integrate this phone call. This call will be placed by us as a representative of your facility. You can choose the timing of the call to fit in with the cycle of the letters. For instance you may wish to have the call placed 7 days after Notice #2 is sent. You may also script the call to suit your needs.
The telephone call
will refer all inquiries back to your facility.
Remember all notice text is subject to your approval and may be changed to suit your needs.
Once the accounts have been processed through our pre-collect service, we will supply you with an electronic file of the patients which remain unpaid. This report will include patient name, your account number and the current balance.
We also will supply to you in this file updated addresses and telephone numbers. All our notices will be updated through the National Change of Address Software that the United States Postal Service uses.
All accounts will be run through a variety of databases to ensure that the most recently updated telephone numbers are obtained on each account.
This information will be of immense importance to you on accounts which must go forward in the collection process as well as an invaluable tool to update your database.
There is no additional charge for this service; it is all included in our Pre-Collect Service.
Top Ten List of Why You Should Use Our Pre-Collect Service
1. Maximized
Recovery Rates.
2. Staff Relief
3. Ultimate Flexibility
4. Choose your letterhead or ours
5. Highly Cost Effective.
6. Updated addresses
7. Updated telephone numbers
8. Minimize Expenses.
9. Always Available Support Staff.
10. Designed to Complement your In-House Collection Efforts
We offer this service to you at a low contingent rate per account
