Worker's
Compensation
Claims

Commercial
Insurance Claim
Follow-up Service
 
Contract Collection Service
of Patient Accounts

Billing Service
of Non Delinquent Patient Accounts

Pre-Collect Service of Non Delinquent Patient Accounts

Self-Pay Collection Service
of Non Delinquent
Patient Accounts

American Adjustment Bureau offers a flexible Self-pay Collection Service designed specifically for your needs. You will benefit from our expertise, low cost, and a reduction in your write-off accounts.

American will bill your self-pay accounts from Day one and conduct a timely and proactive follow-up to ensure that the accounts are resolved and converted into an operational cash flow for you.

All our billings and follow-up will be conducted in a professional manner as we are cognizant of the fact that we are acting as a representative of your facility. We conduct this self-pay service treating the patients with dignity to enhance the Patient/Hospital relationship.

While we are aware of the public relation climate that exist in the Health Care Industry our goal is to increase your cash-flow while providing needed relief to your staff. Americans' tactful and experienced dealings with patients allow us to accomplish this.

Our Self-Pay Collection Service works like this:

1.
Upon electronic placement of the accounts a first notice, on your letterhead will be sent to the guarantor within 24 hours. This notice will inform the guarantor of the amount owed and that the proper insurance information, payment, payment arrangements or any other pertinent information to reach a resolution of the debt must be supplied and directed to your office. Patients will also be made aware of free bed assistance as dictated by your internal policy. This notice will, as well as all subsequent notices, direct all payments and correspondence to you. It will also reference your account number and the name of the patient to whom the services were rendered. All patients will be instructed to call a dedicated toll-free number that will ring in our office. We will field all incoming telephone calls on these accounts, alleviating your staff of this time consuming task. We will verify all insurance information that we receive before passing it on to you for processing.

American will use on your behalf the highest industry standard Medical Collection Letter.

This letter solicits not only payment of the account, but also inquires as to the availability of medical insurance and free bed assistance.

Patients will be provided with the option to make payment by Electronic Check, MasterCard, Visa, American Express or Discover Card. These types of payments can be set up as a recurring transaction to establish an acceptable payment schedule.

Patients will also be supplied with a return window envelope to correspond with us as well as a toll-free telephone number.

2.
To reinforce the first notice, a "soft" phone contact will be placed within 21 days of referral.

Once contact has been achieved, the information inquiry begins. This phone call will be placed for information gathering and as a reinforcement of the first notice. Here, the patient has a chance to pay the claim, arrange a productive payment schedule or supply any pertinent information to secure the payment of the debt.

Telephone calls will be placed every 7 to 10 days if no contact has been established with the guarantor.

3.
We will send a second notice 30 days after the date of referral.
Telephone calls will continue, integrated into the time frame of the notices.

4.
On accounts which have not reached a conclusion a third notice will be sent 30 days after the second. This notice will relate to the patient that we have received no response and that it is imperative that they contact our office to resolve this matter. It will alert them that failure to do so will result in the account being referred to a collection agency.

5.
Once the accounts have been processed through our Self-Pay Collection Service, (approximately 90 days) we will supply you with an electronic file of the accounts which remain unresolved. This report will include patient name, your account number, and the current balance.

All accounts will be run through a variety of databases to ensure that the most recently updated telephone numbers and addresses are obtained on each account.

6.
We will send to you monthly statement of all accounts that have been paid. We can supply these remittances to you in an excel format or in a text, comma delimited or asci format as well as standard hard copy.

Please note that while this program is based on our recommendations any aspect of it can be customized at your request to better suit your needs.

We offer this service to you at a low contingent rate per account